Returns & Refunds
Opened items
For hygiene and safety reasons, fragrance items that have been opened, used, or have had their seal broken are generally not eligible for return or exchange, except in cases where the product arrived damaged or is defective (see below).
Unopened items
Unopened, unused items in their original packaging can be returned within 7 days of delivery. This window is an example default — adjust it to whatever your business decides is reasonable. To start a return, contact us with your order number before sending anything back.
Damaged or incorrect items
If your order arrives damaged, defective, or if we sent you the wrong item, please contact us within a reasonable time of delivery with photos of the item and packaging. We’ll work with you to arrange a replacement or refund.
How refunds work
Once a return is received and inspected, approved refunds are issued back to the original payment method or bank account used for the order. Processing times can vary depending on your bank or payment provider.
Questions about a return
Reach out to us on WhatsApp or email with your order number and we’ll help sort it out.
Again: this page is sample/placeholder policy text provided as a starting point. It is not legal advice. Please have this reviewed and finalized to your own judgment (and, if needed, by a qualified professional) before relying on it.